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Return and Refund Policy

Starway Kart Return Policy

At Starway Kart, we strive to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

  • Timeframe: Items must be returned within 15 days from the date of delivery.
  • Condition: Items must be unused, in the same condition that you received them, and in the original packaging.
  • Receipt: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers)
  • Customized or personalized items
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids and gases
  • Gift cards
  • Downloadable software products

How to Initiate a Return

  1. Contact Us: Email our customer service team at returns@starwaykart.com with your order number, item(s) you wish to return, and reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive a return authorization and detailed instructions on how to send your item back.
  3. Packaging: Pack the item securely in its original packaging, including all paperwork, parts, and accessories. Use a trackable shipping service and purchase shipping insurance for high-value items.

Refunds

  • Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
  • Partial Refunds: In certain situations, only partial refunds are granted (e.g., items with obvious signs of use, missing parts).

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at returns@starwaykart.com.

Shipping Costs

  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Shipping Refunds: If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or Missing Refunds

  • Check Account: First, check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
  • Bank Processing Time: Next, contact your bank. There is often some processing time before a refund is posted.
  • Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at returns@starwaykart.com.

Contact Us

If you have any questions about our return policy, please contact us:

  • Email: returns@starwaykart.com
  • Phone: +91 9416574777
  • Address: B/o Usha Sales Corporation, Railway Road, Rewari, Haryana 123401

Thank you for shopping with Starway Kart!

Starway Kart – Refund Policy

At Starway Kart, we prioritize customer satisfaction and strive to ensure a hassle-free shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward refund policy as outlined below. This policy complies with Indian consumer protection laws.

  1. Eligibility for Refunds
  • Timeframe: Refund requests must be submitted within 07 days from the date of delivery.
  • Condition: Items must be unused, unwashed, and in the same condition that you received them. They must also be in the original packaging with all tags and labels intact.
  • Receipt: A receipt or proof of purchase is required for all refund requests.
  1. Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Perishable goods (e.g., food, flowers)
  • Customized or personalized items
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids and gases
  • Gift cards
  • Downloadable software products
  1. Refund Process
  1. Initiate a Refund: Email our customer service team at refunds@starwaykart.com with your order number, item(s) you wish to refund, and the reason for the refund.
  2. Return Authorization: Once your refund request is approved, you will receive a return authorization and detailed instructions on how to send your item back.
  3. Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our refund eligibility criteria.
  4. Approval or Rejection: We will notify you of the approval or rejection of your refund after the inspection.
  1. Refund Processing
  • Approval: If your refund is approved, we will process the refund to your original method of payment.
  • Timeframe: Refunds will be processed within 5-10 business days from the approval date.
  • Notification: You will receive an email notification once your refund has been processed.
  1. Partial Refunds

In certain situations, only partial refunds are granted (if applicable):

  • Items with obvious signs of use
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
  1. Late or Missing Refunds
  • Check Account: First, check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
  • Bank Processing Time: Next, contact your bank. There is often some processing time before a refund is posted.
  • Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at support@starwaykart.com.
  1. Shipping Costs for Returns
  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Shipping Refunds: If you receive a refund, the cost of return shipping will be deducted from your refund.
  1. Cancellations and Refunds
  • Order Cancellation: You can cancel your order before it has been dispatched. Once the order is dispatched, it cannot be canceled. If canceled before dispatch, a full refund will be issued.
  • Cancellation by Starway Kart: We reserve the right to cancel any order for reasons including but not limited to product unavailability, inaccuracies in pricing, or any unforeseen issues. A full refund will be provided in such cases.
  1. Consumer Protection Act Compliance

Our refund policy complies with the Consumer Protection Act, 2019, and other applicable laws of India. If you believe your rights under this Act have been infringed, you may contact the Consumer Helpline or file a complaint with the Consumer Forum.

  1. Contact Us

If you have any questions about our refund policy, please contact us:

  • Email: Support@starwaykart.com
  • Phone: +91 9416574777
  • Address: B/o Usha Sales Corporation, Railway Road, Rewari, Haryana 123401

Thank you for shopping with Starway Kart!

 

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