Shipping Policy
Welcome to Starway Kart! We are committed to delivering your orders in a timely and efficient manner. The following shipping policy applies to all orders placed on our website, www.starwaykart.com.
- Shipping Destinations
- We currently ship products only within India.
- We do not ship to P.O. Box addresses or internationally at this time.
- Shipping Methods and Delivery Times
- Standard Shipping: Delivery typically takes 5-7 business days from the date of dispatch, depending on your location.
- Express Shipping: Delivery typically takes 2-4 business days from the date of dispatch, depending on your location.
- Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
- Shipping Charges
- Standard Shipping: Free for orders above ₹500. For orders below ₹500, a shipping fee of ₹50 will apply.
- Express Shipping: A flat rate of ₹100 applies, irrespective of the order value.
- Any additional charges for delivery to remote locations will be communicated to you at the time of order confirmation.
- Order Processing
- Orders are processed and dispatched within 1-2 business days after receiving the order.
- Orders placed on weekends or holidays will be processed on the next business day.
- Order Tracking
- Once your order is dispatched, you will receive a confirmation email with the tracking number and a link to track your order.
- You can also track your order status by logging into your account on our website.
- Delays and Issues
- While we strive to deliver your order within the estimated delivery time, delays may occur due to unforeseen circumstances such as bad weather, logistical issues, or other external factors. We will notify you of any significant delays.
- If your order is delayed or not received within the estimated delivery time, please contact our customer support at support@starwaykart.com.
- Damaged or Lost Items
- We ensure that all items are carefully packaged to prevent any damage during transit. However, if you receive a damaged item, please contact us immediately at support@starwaykart.com with your order number and a photo of the damaged item.
- In the rare event that an item is lost during transit, please contact us as soon as possible so we can investigate and resolve the issue.
- Address Changes
- If you need to change the shipping address after placing an order, please contact us immediately at support@starwaykart.com. We will do our best to accommodate your request if the order has not been dispatched.
- Cancellations
- You can cancel your order before it has been dispatched. Once the order is dispatched, it cannot be canceled. Please refer to our Return Policy for information on returns and exchanges.
- Contact Us
- If you have any questions or concerns regarding our shipping policy, please contact us:
- Email: support@starwaykart.com
- Phone: +91 941657477
- Address: B/o Usha Sales Corporation, Railway Road, Rewari, Haryana 123401
Thank you for shopping with Starway Kart!